Terms & Conditions
Welcome to DubaiMerchantBD.com These Terms and Conditions govern your use of our website and the purchase of products from our gadget ecommerce store. By accessing and using our website, you agree to comply with these terms and conditions. Please read them carefully before making any purchase.
We strive to provide accurate and up-to-date information regarding our products, including descriptions, specifications, pricing, and availability. However, we do not guarantee the accuracy or completeness of this information and reserve the right to modify or update it at any time without prior notice.
When you place an order through our website, you will receive an order confirmation via email. This email serves as acknowledgment that we have received your order and does not constitute acceptance of your order. We reserve the right to accept or decline your order at our discretion.
Pricing and Payment
All prices listed on DubaiMerchantBD.com are in the specified currency and are exclusive of any applicable taxes or shipping fees unless otherwise stated. We accept various payment methods, including Nagad, Rocket, Bkash Etc. By providing your payment information, you authorize us to process the payment for your order.
Shipping and Delivery
We strive to process and ship orders promptly, ensuring that your products are delivered to you in a timely manner. However, please note that delivery times may vary depending on your location and the shipping method selected. We are not responsible for any delays or damages incurred during shipping, as it is beyond our control.
Returns and Refunds
Eligibility for Return
You may request a return for eligible products within 3 days of receiving them from the courier. To be eligible for a return, the product must meet the following criteria:
- The product was damaged during delivery.
- The product is in its original condition, unused.
- Need Unboxing video
- The product is not listed as a non-returnable item .
Unboxing Video Requirement
To initiate a return, we require you to make an unboxing video of the product. The video should clearly show the unboxing process, highlighting any issues or damages encountered. This video serves as evidence for our assessment and enables us to facilitate a smooth return process.
Damaged Products during Delivery
If you receive a product that is damaged during delivery, please contact us immediately. We will arrange for a replacement free of cost. In such cases, it is essential to provide photographic or video evidence of the damage along with your complaint.
To request a return, please follow these steps:
a. Contact our customer support team within 3 days of receiving the product, providing the necessary details and attaching the unboxing video.
b. Our team will review your request and assess the eligibility of the product for return.
c. If your return request is approved, we will provide you with further instructions on how to proceed.
d. You will be responsible for arranging the return shipment of the product to our designated address, ensuring it is securely packaged.
e. Once we receive the returned product and verify its condition, we will proceed with the refund process.
Certain items are not eligible for return due to hygiene reasons or manufacturer restrictions. These items may include but are not limited to personal care products, intimate apparel, certain electronics, and perishable goods. Please check the product description or contact our customer support team for more information about the eligibility of a specific item.
If you have any questions or need assistance regarding our return and refund policy, please contact our customer support team through the provided contact details on our website. We are here to help and address any concerns you may have.
Please note that this Return and Refund Policy is subject to our Terms and Conditions, and we reserve the right to modify or update it at any time. It is your responsibility to review this policy periodically to stay informed of any changes.
All content on DubaiMerchantBD.com, including but not limited to logos, images, text, graphics, and product descriptions, is the property of DubaiMerchantBD.com and protected by copyright and other intellectual property laws. You are not permitted to use, reproduce, or distribute any content from our website without prior written consent.
Limitation of Liability
DubaiMerchantBD.com and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use our website or products. We make no warranties or representations, express or implied, regarding the operation or availability of our website, the accuracy of product information, or the suitability of our products for any particular purpose.
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction where DubaiMerchantBD.com operates. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Amendments to Terms and Conditions
DubaiMerchantBD.com reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of any changes.
If you have any questions or concerns regarding our Terms and Conditions, please contact us through the provided contact details on our website. We are here to assist you and address any inquiries you may have.